Norton doesn't like new client

Bug Reports
1

Norton is refusing to let me download the new version of the client. Says there is an IDP.generic threat and sends it to quarantine. It appears the old version of the client is gone from my laptop too so now I have to rely on the website. My friend is having the same problem.

Thanks,
Karen

2

Me too …

For the last year or so it was threatening to quarantine PowerShell whenever I ran the PYDT client in Win10, and also for the last few months since upgrading to Win11.
Just now it demanded I restart to enable the quarantine , but anyway disappeared the client without my restarting.

3

Yes, I’ve been getting that Powershell message too. Drives me crazy and Norton won’t let me turn off that notification.

4

I’m not sure what I can do here, unfortunately. I’m doing all I can with codesigning to get this thing to work on windows but I’m not a big publisher so things like this will happen. I submitted the installer here and if others could do the same it might help: Norton Submission Portal.

My only question would be unless you’re using this on a work computer, why are you using norton? I’ve used the default windows virus protection for years (decades?) now and it seems to work fine.

5

Thanks, I’ll see if I can submit it to Norton. I’ve just used Norton for years for anti-virus, firewall, etc. I’ll research and see if there’s something better.

6

We’ve got it working now. My friend figured out how to get Norton to let it out of quarantine. Still need to solve the Powershell issue but that’s just an annoyance.

7

I’m also having issues with AVG. The new client consistently disappears.

I re-installed 2.1.8 in the mean time.

8

Thanks for all your hard work Mike!

9

Good news. Any followable detail on what your friend found ?

10

Yes, the client is working fine now (except Powershell issue). Steps are open Norton, chose Security from the left-hand menu bar, then Quarantine. The PYDT app was listed on the Files tab in Quarantine. I clicked on the three dots to the right on the PYDT line and chose “Create exclusion and restore.

I haven’t had any success with solving the Powershell issue.